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Don’t blue-tack the walls

Agile is messy.  It is untidy; it clutters desks and dirties the walls.  Progress is not hidden in spreadsheets and gant charts in Microsoft Project.  No, it is on the wall. Walls are central to...

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Vision, passion and personal investment

Something that is common with the start-ups I’ve been involved with, and stories of entrepreneurialism you can read is the passion of those involved.  They have a drive and desire to succeed, backed by...

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Thinking inspired by the Agile UX retreat

In the quest to get agile and UX to get along better, and following successful retreats in the US, last weekend Johanna Kollmann brought together a bunch of agile and UX folk for an Agile UX retreat in...

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The tyranny of nice

My first English lesson with Mrs Sullivan aged nine. She was one of those teachers you remember. An awesome teacher. “Nice” she told the class, “nice is a word you will not use”. The word “nice” was...

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IT chalta hai

“Hearing the words ‘I LOVE this…’ from a client is a magical thing”  So tweeted Graham Smith. Now how often does “the business” say that that to IT?  Rarely I guess.  Why is that?  Why doesn’t...

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Guess who? (Kill the Agile Buddha)

Guess who am I now. I’m in a supermarket, I’m pushing a trolley. I’m putting items into it. I just need some bread and I’ll be going to the checkout. Who am I? I’m in a bank, queueing up in front a...

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Lean startup machine and the problem with parallel dating

Can you build a business in a weekend?  Can you take an idea, validate it through customer research and launch it to market in forty-eight hours?  Can you pivot in the process- realise that your...

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Bringing agility into the customer experience

This is the presentation I gave at the Customer Experience Management for Banking and Financial Services on Tuesday. I’ll write up a synopsis of conference when I get a chance – there were some great...

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How the retail banks are addressing customer experience

A few weeks ago I attended the Customer Experience Management for Banking and Financial Services conference, presenting on driving agility into your customer experience.  There were some great...

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Agile experience design video

Doesn’t time fly! It’s been seven months since I last blogged. Since then I’ve moved on, living in a world of car insurance and credit cards. I’ve got loads of ideas for new blog posts brewing, but...

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